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Resolved

PacketPulse Infrastructure Offline

Aug 14, 2026 at 9:27pm UTC
Affected services
PacketPulse Main Website
PacketPulse Mail Server

Resolved
Aug 19, 2026 at 2:28pm UTC

System has remained stable.
Will be closing case

Updated
Aug 15, 2026 at 9:16am UTC

We have been advised that our server(s) should be slowly coming back online.

We cannot guarantee they will not need to be shut-off again, however we are monitoring the situation.

Created
Aug 14, 2026 at 9:27pm UTC

Local emergency services are currently responding to a fire reported in the immediate vicinity of the facility. As a precautionary safety measure and due to localized power/environmental isolations mandated by emergency protocols, the datacentre has been taken completely offline.

Our engineering teams are closely monitoring the situation with facility operators and will provide further updates as soon as more information becomes available and it is safe to assess the impact on our systems.